Privacy Policy
Last updated: May 2026
At Club Sugar we take the privacy and security of our members seriously. This policy explains, in a clear and general way, what information we may collect, how we use it, and what options you have regarding your data.
1. Information we collect
We may collect information you provide directly when creating or updating your account, including your email address, profile name, age or date of birth, country, city, profile type, preferences, interests, activities, photos, descriptions, reports, support requests and messages sent through the platform. We may also collect technical information such as IP address, device data, browser, security logs and platform usage activity.
2. How we use your information
We use this information to create and operate your account, show compatible profiles, enable likes, matches, messages, notifications and profile views, provide support, review reports, prevent abuse, improve the service, protect the community and comply with legal or administrative obligations that may apply.
3. Profile visibility and photos
Some profile information and approved photos may be visible to other registered members according to the platform rules, compatible roles and moderation settings. Photos uploaded after registration may be reviewed manually before appearing publicly. We may reject, hide or remove content that violates our rules or affects the safety of the community.
4. Security and protection services
We apply reasonable technical and organizational measures to protect accounts and data, including access controls, password hashing, moderation tools, activity monitoring, anti-abuse measures and hosting, infrastructure or security services that help protect the platform from fraud, spam, unauthorized access and other risks.
5. Service providers
We may work with third-party providers that help us operate the website, store data, protect the service, process technical information, provide support tools, analyze performance or, when enabled, process payments. These providers may access information only as needed to provide their services and under confidentiality or data protection obligations.
6. Cookies and similar technologies
We may use cookies or similar technologies to keep sessions active, remember preferences, improve navigation, protect the platform and understand general site performance. You can read more in our Cookies Policy.
7. Data retention
We keep information while your account is active or while it is necessary to operate the service, provide support, maintain security records, resolve disputes, enforce our rules or comply with legal obligations. If you delete your account, we will remove or anonymize the related information according to the account deletion process and applicable operational limits.
8. Your choices and rights
You may update your profile information from your account. You may also request assistance to access, correct, suspend or delete your information, subject to identity verification, security checks and applicable legal requirements.
9. Adults only
Club Sugar is intended only for adults who are at least 18 years old, or the legal age required in their jurisdiction. We do not knowingly allow minors to register or use the platform.
10. Changes to this policy
We may update this Privacy Policy when the platform, security measures, legal requirements or internal processes change. The updated version will be published on this page and will apply from the date shown above or from the date of publication.
11. Contact
For privacy questions, support requests, complaints or suggestions, please contact us through the Help Center available on this website.